Returns & Refunds
Contact us within 14 days of delivery to request a return, including your order code and reason. For damaged, incorrect or defective items, include clear photos.
Return costs
Chinxo covers approved return shipping for damaged, defective or incorrect items. For a change of mind, the customer pays return shipping; the cost depends on the carrier and return address. Contact us before sending anything so we can provide instructions and the applicable address.
Condition and refunds
Change-of-mind returns must be unused and complete, with original packaging. Refunds are issued to the original payment method after the return is received and checked. Bank processing times vary. These terms do not limit mandatory consumer rights.
Last updated: October 2026